This Privacy Policy describes how The LuxeBay Store (“we”, “us”, “our”) collects, uses, stores, and protects the personal information of users (“User”, “you”) who access or use our website (“Platform”).
By using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our Platform:
Personal details such as name, email address, phone number, billing and delivery address
Payment-related details (processed securely via authorized payment gateways; we do not store card or UPI details)
Order, transaction, and purchase history
Technical data such as IP address, browser type, device information, and usage data
2. Use of Information
We use the collected information to:
Process orders and payments
Deliver products and services
Provide customer support and grievance redressal
Communicate order updates and important notices
Prevent fraud, unauthorized transactions, and misuse
Comply with legal and regulatory obligations
3. Payment Information
All payment transactions are processed through secure third-party payment gateways such as Razorpay, Instamojo, or Cashfree.
We do not store sensitive payment information such as card numbers, CVV, or UPI credentials.
Payment data is handled in accordance with the payment gateway’s privacy policies and applicable laws.
4. Sharing of Information
We may share User information only when necessary with:
Payment gateway providers
Logistics and delivery partners
Legal or regulatory authorities, if required by law
Service providers assisting in business operations
We do not sell, rent, or trade personal information to third parties for marketing purposes.
5. Data Security
We implement reasonable security practices and procedures to protect User information from unauthorized access, misuse, loss, or alteration.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
Our Platform may use cookies and similar technologies to enhance user experience, analyze traffic, and improve services.
You may disable cookies through your browser settings, though some features may not function properly.
7. User Rights
Users have the right to:
Access their personal information
Request correction of inaccurate data
Request deletion of personal data, subject to legal and transactional obligations
Requests may be made through our customer support channels.
8. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.
9. Retention of Information
We retain User information only for as long as necessary to fulfill business, legal, or regulatory purposes.
10. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on the Platform, and continued use constitutes acceptance of the revised policy.
11. Grievance Redressal
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your information, you may contact us through the details provided on the Platform.
